Frequently asked questions
Payment Details
Credit Card and Debit Card via PayPal
Bank Deposits
We currently only accept Over The Counter (OTC) or Online Fund Transfer via BDO
GCASH
Once you place your order, you should see our bank account details in the final checkout screen. Please send us a copy of the deposit slip or proof of payment to elska.atelierph@gmail.com and we will confirm upon receipt. Kindly indicate order number and name on subject. Note: Instagram DMs will not be entertained.
We'll ship out your order after payment has been made. Kindly note we will only reserve your order for a maximum of 24 hours. Bogus buyers and joy reservers will NOT be tolerated.
No deposit slip or proof of payment means that we cannot process your order.
Shipping & Delivery
Gogo Xpress (Standard Shipping Method)
Metro Manila (1-2 days delivery)- ₱140.00
Luzon Provincial (3-5 working days delivery) - ₱210.00
Visayas Provincial (3-5 working days delivery) - ₱230.00
Mindanao Provincial (3-5 working days delivery) - ₱250.00
Once we've shipped out your order, you will get an email or SMS notification with your tracking number. You may track your package here.
Grab Express and Lalamove (Upon Request)
Within Metro Manila only. Buyer to arrange Pick Up.
Price varies depending on location. Please contact us for further assistance.
Same Day Pick Up Convenience Fee- ₱50.00 Cut off is at 4pm
When do you process shipment and delivery?
Please allow us 1-2 business days to process your order. We will send an email notification once your order has been shipped together with your tracking number.
*Business days are from Monday-Friday. Holidays are not included
Return & Exchanges
For hygienic purposes, we do not accept returns, exchanges and refunds.
Damaged Items
We highly value customer satisfaction and quality, that is why we thoroughly check all items purchased by the customer before we hand it over to any third party courier service.
After Care for Statement Accessories
Store your Elska pieces in a dry environment.
Avoid exposure to oils, lotion, cosmetics and perfumes.
Make sure to wipe your jewelries after swimming or getting them wet.
Do not wear your pieces while exercising, as sweat can react to the metals and adhesives. This would damage your pieces.
Your Elska pieces need care every now and then, so make sure to wipe your pieces with a cloth to remove any unwanted substances.
Separate your pieces and headbands in resealable bags to lessen their exposure to air which will cause tarnishing and damage.
Keep your pieces far from moisture.